Can I return a product purchased on your online store?
Yes! If you are not completely satisfied with your purchase, we will accept returns within 14 days of receipt of the package. The item must be in its original condition, ie unworn, unwashed, unaltered, and still have labels.
If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.
Delivery charges are non-refundable since the service has already been performed by a third party.
All discounted products cannot be returned.
Customers are responsible for paying the shipping costs for the return of the package. If you want to exchange a product, we will ship it for free.
How do exchanges work?
We can exchange any item provided it is still in stock. Write to us at email@example.com
to find out how to proceed with the exchange.
If you receive a damaged item, please contact us within 3 days of receiving your order.
To return the goods, we will have to give you a return number to which you will have to refer.
Please contact us by email firstname.lastname@example.org
In the event that the items you receive do not match what you ordered (eg color error, size, etc.), please contact us within 3 days of receiving your order.
Any request made after this time will not be taken into account by La touche A.
All returned merchandise must be in its original state, that is, in its packaging, with its labels.
The goods must not have been used or washed.
Any merchandise that is washed, soiled, damaged or has pet hair will not be considered exchangeable or refundable.
How do refunds work?
Any refund will be made within 5 to 7 days, from the reception of the goods to one of our centers, according to the original method of payment.
Note that shipping costs are not refundable.